Our Return Policy
Items Purchased in our Richmond, VA location:
Most returns and/or exchanges are accepted within 14 days of purchase if the items are unused, still in their original packaging and have ALL tags attached.
The following items will only be accepted within 7 days of purchase:
Bath Safety Products including Chairs, Benches and Toilet Seats
Ostomy and Incontinence Supplies
All Pillows & Cushions
Wheelchairs & Transport Chairs
Non-Returnable Items include, but are not limited to:
Compression socks or hosiery
Gloves, masks and wound care
All clearance items
If a returned item is opened or used, a restocking fee of up to 50% may be charged and the remainder will be issued in a store credit.
All "Special Order" items will be charged a 50% restocking fee if returned.
Non "Special Order" Wheelchairs and Transport Chairs will be charged a 10% restocking fee.
Items Purchased Online:
Most returns and/or exchanges are accepted within 30 days of purchase if the items are unused, still in their original packaging and have ALL tags attached.
Customers who wish to return items bought online will be required to pay shipping costs to return the item to us.
All clearance items are final sale.
Personal identification information
We may collect personal identification information from users in a variety of ways, including, but not limited to, when users visit our site, register on the site, place an order, fill out a form, respond to a survey subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number,
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
All Med Express collects and uses Users personal information for the following purposes:
- To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
- To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from you.
- To administer a content, promotion, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
All Med Express
9820 A Midlothian Turnpike Richmond, VA 23235